Surface Impressions Questions Page

Installation & Cleaning Tips

Adhesives:
Ceramic, Porcelain, and Tumbled Stone tiles can be installed with any commercially available adhesive recommended for those materials. We recommend epoxy thin-set mortar in white for all glass tile installations.

Grout:
Use only nonsanded grout when installing tile. This helps prevent damage to the artwork during the installation process. For glass tiles use a grout specifically formulated for use with glass tiles. Choose a neutral color grout that works well with the tiles you place surrounding the mural.

Cleaning:
Use only nonabrasive cleaners on the Porcelain, Ceramic, or Tumbled Stone tiles. Glass can be cleaned with any commercially available glass cleaner.

Frequently Asked Questions

Q: Can I use my own artwork for a tile mural?

A: Absolutely, we will use your artwork to produce a personalized art piece; the quality of the artwork determines the quality of the mural so the larger the digital file the larger we can produce. Send us a RAW file format if using a digital SLR camera or scan your slide or print film for best results. Kitchen backsplash sized art can be produced from a JPEG image.

Q: What is the turn around time for a tile mural?

A: The usual turn-around time is two to three weeks. Our eco-friendly material is made to order in the USA and has a 10-12 week lead time. When you call to place your order we will quote you an estimated ship date.

Q: Where can I install my mural.

A: Each material has it’s strengths and weaknesses, see our recommendation on our materials page. The murals are best installed indoors where they will not receive long term direct Ultra-Violet light exposure. If you purchase our tile table tops and install them in an outside patio table, please keep the table covered when not entertaining. Other installation solutions are available through our Distributor Outlets. Ask them for assistance or if you don’t have a distributor close by call us.

Q: Can I install my mural on a floor or counter top?

A: Tempered glass tiles can be used as a decorative element in a bar or countertop. Once installed the artwork is protected behind the glass.

Q: Can I cancel or return my order?

A: Each mural is custom made to your specifications and can not be resold so once placed, orders can not be cancelled and returns are not accepted.

Q: Can I put my mural outdoors?

A: Great care must be used when considering installing a tile mural outside. Direct Ultra-Violet light will degrade the quality of the artwork over time and we can not predict how your installation location or local climate will impact the lifespan of the mural. With proper design considerations porcelain tiles can be used for outside installation as they are not impacted by freeze and thaw conditions. Glass tiles can be used as outdoor patio table tops; be sure to cover the table when not entertaining. If in doubt please call us for advice.